Refund Policy

Last updated: August 8, 2026

At velmora.store, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Proof of purchase is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale
• Downloadable or digital products
• Gift cards
• Items that have been used, damaged, or altered

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

4. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order.

5. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. We recommend using a trackable shipping service for your return.

6. How to Initiate a Return

To start a return, please email us at support@velmorass.store with your order number and reason for return. Our team will guide you through the process.